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Thank you for participating in the FranklinCovey 4th Quarter Gift Certificate Program. Most USA orders should deliver in early November and most international orders will deliver in late December/early January. PLEASE NOTE: We order blank goods and custom embroider on-demand from what is selected by the purchaser. Please refer to sizing charts with each item. Once you complete your purchase, it becomes final. Orders will be processed on a weekly based and shipped within 10-15 business days. If you have any questions, please contact us. Thank you.